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Return products

Purchasing Process

After you have added to your cart the products you have selected and you have filled in your shipping details, by clicking the “BUY” button your order will be completed and the order will be sent to us. The process of sending the products will start: i) in case of payment by card, as soon as the payment is successfully completed, ii) in case of payment via bank, as soon as we receive the proof of deposit or as soon as the amount appears in our account, iii) in case of cash on delivery, as soon as your order is registered correctly and after we confirm your details by phone.

Upon completion of your order you should receive an e-mail (at the address you have filled in) confirming your order (in case you do not find our message check if the address you have filled in the order form is correct or if the e-mail has been registered in the spam folder).

Important note: All the prices of the carpets found on our site are calculated in Euros. The prices of carpets in other currencies are based on the daily exchange rate with the Euro and therefore may vary slightly from day to day. The documents that accompany your purchase are issued in Euros, regardless of the currency in which the payment was made.

Order cancellation

If you wish to cancel your order you must send us immediately by e-mail to info@coellecosmetics.gr the relevant request or contact us by phone at 27210 80990. If your order has already been processed and delivered to the transport company then there is no possibility of cancellation.

In case the product is returned because you did not accept to receive them or due to your unavailability, you will be charged with the amount of 5.00 euros.

Withdrawal / Return – Product Replacement

You have the right to return the products you purchased within fourteen (14) calendar days from the date of receipt and request their replacement:

(a) in all cases where, through proven fault of COELLE COSMETICS, incorrect products or products of poor and defective quality were sold (error in receiving the order, invoicing, shipping, damaged during transport or with poor packaging; and

(b) in all cases where there has been a problem / defect in the product (operation or quality) covered by the product warranty and provided that the warranty has been given by COELLE COSMETICS, this provision does not cover products covered by third party warranties such as the manufacturer of the product or his representative.

In case of exercising the right of withdrawal, www.coellecosmetics.gr will return it to you no later than fourteen (14) working days from the year that the company received proven knowledge of its withdrawal. The method of refund of your paid money will be determined after communication and consultation with you. It is clarified that the amount of money that will be returned to you due to withdrawal from the contract and upon return of the ordered products, corresponds exclusively and exclusively to the amount paid to purchase the products and not to the amount paid corresponding to their shipping costs. In order to exercise the right of withdrawal, you must: complete and submit the special withdrawal statement found here. In addition, in all cases the product to be replaced-repaired must be accompanied by the original proof of purchase. For all the above cases the products to be replaced-repaired must be in the condition received by the customer, complete and without damage and their packaging must be the one that normally accompanies the product and be in excellent condition, along with all documents which accompanied the product (eg DAT, Retail Rep. etc.). Prior to any return, it is recommended to consult the COELLE COSMETICS Online Store.

 

Return Procedure
Contact our store by phone or email via e-mail to let us know the problem and to clarify the shipping details.
Send us a photo via e-mail in case of a defective or incorrect product at info@coellecosmetics.gr so that we have an image and confirm the return
Pack the product so that it is protected during shipping
You send it with the company that made the delivery into account coellecosmetics.gr, Aristomenous 1, Kalamata, PC 24100.

Return costs are charged only in case of defective product or our own mistake. Otherwise the customer bears the shipping costs. The cost in this case depends on the weight of the product.

In case of return of the products and accordingly, on the one hand in the way that e

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